Shipping Policy

Delivery

MR.AB uses different transport and express logistics companies of recognized national and international prestige to send your orders.

The date of delivery of your order in the shipping address of your choice will depend both on the shipping area and on the chosen delivery method. In any case, before confirming your order, you will be informed about the transport times depending on the modality chosen and the final place of delivery.

Please note that there are circumstances arising from the customization of the products, or unforeseen and extraordinary circumstances that may affect the delivery date.

If for any reason we could not comply with the delivery date, which under no circumstances will exceed 30 calendar days since the Order Acceptance, we will inform you of this circumstance and give you the option to proceed with the purchase by setting a new delivery date or cancel the order with a full refund of the price paid. If delivery on time has not been possible for reasons attributable to the customer (for example, for having indicated the delivery address incorrectly), shipping costs will not be reimbursed.

Please note that, in any case, we do not deliver on Saturdays, Sundays and holidays.

For the purpose of these Conditions, the delivery will be understood as “completed” or the order as “delivered” at the time when you or a third party indicated by you acquires the material possession of the products, which will be evidenced by the signature of the receipt of the order at the agreed delivery address.

Orders to UK: Due to Brexit, shipments to the United Kingdom, MR AB will not be responsible for any customs duties or taxes required in customs from the customer.

International Shipments: MR.AB is based in Spain and in no case will we be responsible for any taxes or charges required in customs from the client.

In all types of deliveries, the client will be responsible for covering any customs fees or special taxes that may be necessary. At MR.AB, we do our best to ensure timely deliveries; however, we cannot be held responsible for delays caused by international customs.

Please do not reject a delivery. Unfortunately, rejected deliveries are more costly for the consumer, as in such cases, when issuing a refund, the shipping and return costs to our warehouse will be deducted.

 

Impossibility of delivery

If after two attempts it is impossible for us to complete the delivery of your order, our logistics operator will inform you by email and/or SMS about what to do in order to execute the delivery. If you are not going to be at the place of delivery of the order at the agreed time, please contact our logistics operator to arrange delivery on another day.

In any case, to collect your order, you will have a period of 14 days from the date on which, following the procedure established in these Conditions; you are informed that your order is available. If after this period you have not collected your order, we understand that you are willing to withdraw from the Contract and we will consider it terminated. As a result of the termination of the Contract, we will refund the price paid for such products as soon as possible and, in any case, before 30 days since the date which, according to the established in the current Clause, we consider the Contract to be terminated, discounting shipping and return costs.